About Accenture
Accenture is a global management consulting, technology services and outsourcing company, with more than 176,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009. Its home page is www.accenture.com
Job Description
Responsibilties
- Maintaining highest level of accuracy during compensation related tasks.
- Leverage skills in SAP and other Payroll applications to assist in training other team members
- Interact with customers to clarify report requirements.
- Complete service requests for Payroll and resolve issues within service level agreements
- Accept accountability and generate action in resolving issues
- Support any special process requirements to meet client requests
- Participate in process improvement initiatives
- Solve problems largely by precedent with referral to detailed instructions/procedures
- Escalate issues and seeks advice when faced with non-standard issues/problems
- Share knowledge and experience with other members of team
· Coach inexperienced team members and prove first level advice on procedures
· Prepare work schedules to ensure appropriate coverage
· Assist in monitoring workload
· To maintain all section of the Payroll LWI’s and ensure process manuals are up to date
· Post and update Payroll policies and guidelines
· Draft communication as needed
· Work with onshore when there is a change in the Payroll process
· Follow up on queries and to respond in 24 hours
· Undertake quality audits and prepare quality reports
Process:
- The individual will be responsible for performing tasks such as update of DD/W4 on the Payroll system.
- Interfacing of files.
· Performing Reconciliations and identifying discrepancies.
· Performing of quality audits of daily work.
· Coordinating with onshore for resolution of process related issues
