HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
Job Description
Handling end to end operations of the call center handling all campaigns
Launching new initiatives to improve productivity, reduce cost and improve collections
Handling the Complaints, Service requests received from Clients
Planning, Forecasting the requirements as per the Campaigns
Maintaining the Collection targets month on month
Improving the contact-ability of the Customers
Audit & Risk Register
Making sure the BCP Plan is in place for every Campaign
Managing different set of vendors to ensure seamless deliverables on continuous basis
