About Company
The Siemens Group in India is a unique player in the field of electrical and electronics engineering. We have the capability to integrate diverse products, systems and services into turnkey solutions across the life- cycle of a project. Innovation is our strength. But it’s not the only one. Our customers also know that they can rely on us to execute quality projects, while delivering value.
In all areas of our operation, we provide the complete range of offerings. In the Energy sector, our expertise ranges from power plants to turbines and in the Industry sector, we build airports, as well as produce contactors. In Transportation, we deliver complete high-speed trains, right down to safety relays, whereas in Lighting, we illuminate large stadiums and also manufacture small light bulbs. In Healthcare, we execute complete solutions for hospitals, as also provide "in- the canal" hearing aids. And, the thread that connects all our businesses is Information technology.
We have a wide presence across the country, where our operations include 17 manufacturing plants and an extensive network of Sales and Service offices. We are also part of a vast global network of 475,000 people, operating in over 190 countries, which serves to enhance our standing.
Job Description
Work Profile:
Looking for Windows Systems Engineer/Sr.Systems Engineer
Experience: 1 - 4 yrs
Job Location: Mumbai
Designation/Role: Windows Systems Engineer/Sr.Systems Engineer
Qualification: Any graduate or Diploma holder, MCSA/MCSE preferred but not mandatory
Desired Profile:
Perform ticket triage for Break/Fix and Incidents. Triage activities include:
Ticket enters queue and is scrubbed for:
§ Ticket type, Inc/MAC, and is coded accordingly
§ Details; such as work window, special instructions, number/type of device(s) or cables
§ Ensure all information necessary to start work is present
§ Ticket is not a duplicate – duplicates are immediately coded and routed back to the sender
§ Determine whether ticket is workable, code accordingly
§ If ticket is not workable, follow escalation process for ticket type
§ Add ticket title information, add any necessary coding or diaries
* Provide quality operational support to the – Wintel server, including the following task responsibilities:
o Add OS level accounts
o Perform server updates
o IPAK/Hotfix/Security Patch processes
o Power down servers
o Reboot servers
o Create VIP in Microsoft iAdmin tool
o Perform server renames
o Perform Wintel server rebuilds
o Software configuration per customer requests
o Server OS upgrades
* Regular project reporting on weekly status, issues and concerns.
* Escalation of any issues, logging and tracking them to closure.
* Resolution of any issues through mutual discussion and agreement.
Experience and Skill set:
* Working knowledge of Microsoft environment.
* Working knowledge of Active Directory, DNS, DHCP, WINS, HTTP, and SSL deployments.
* Basic understanding of routing protocols (BGP, OSPF, EIGRP, RIP, IPX, TCP/IP, etc) and VPNs.
* Basic understanding of "netline" command parameter
* Basic understanding of application related services (ODBC, TNS, TFP, etc...)
* General understanding of Microsoft clustering
* Working knowledge of "Vmware" preferred
- Experience on ticketing tools desirable.
- Communication skills have to be good, especially written
- Strong ability to understand & follow documented processes.
- Flexibility to work 24/7 in shifts.
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